Family Entertainment Group operates nationwide, coast to coast.

Meet the leadership team that carries over 250 combined years of amusement and entertainment industry experience.

George Smith
George SmithPresident
George has been in the entertainment and amusement business for more than thirty years. During his industry tenure, he has been involved in all facets of facilities operations and management. Currently, Mr. Smith is President/CEO of Family Entertainment Group/Skymart and Chief Operating Officer of IVC Interactive Vending Corporation.

Previously, George has been a dominant force for many successfully prominent companies such as Animaland Inc, Paradigm Entertainment, and Namco Cybertainment, and more.

George has been in the entertainment and amusement business for more than thirty years. During his industry tenure, he has been involved in all facets of facilities operations and management. Currently, Mr. Smith is President/CEO of Family Entertainment Group/Skymart and Chief Operating Officer of IVC Interactive Vending Corporation.

2014 – Co-Founder of Face to Face Entertainment Conferences.  F2FEC and is known in the industry as one of the Three Amigos. Conferences aimed at the owners and senior management of the top FEC’s and parks in the industry.

2004 – Present – Mr. Smith is President/CEO of Family Entertainment Group/CCME and Chief Operating Officer of IVC Interactive Vending Corporation.

2004 – 2007 – Mr. Smith was Senior Vice President of Business Development with Animaland Inc., a leader in the interactive plush toy market.

2003 – 2004 – Mr. Smith was Chief Operating Officer of Paradigm Entertainment.

1998 – 2003 – Mr. Smith was Vice President of Business Development for Namco Cybertainment Inc., the largest operator of amusement facilities in the United States. He oversaw the expansion of new business development from inception to operation in over 1,100 facilities including close operating relationships with Disney, McDonald’s, AMC Theatres, MGM Casinos and over 50 Fortune 500 companies. Operations covered 48 states and Puerto Rico. Mr. Smith oversaw the growth of this division into Namco’s largest subsidiary.

1992 – 1998 – Mr. Smith was Vice President of Operations for Namco. His responsibilities included all facets of day-to-day facility management including the operation of nearly 500 stores. He also assisted in the acquisition of many companies and related businesses.

Prior to joining Namco Mr. Smith was Sales Manager with Nancy Sales, the largest provider of toys and novelties to the amusement business. In this capacity Mr. Smith created new markets and affirmed alliances with the largest amusement park operators.

From 1978 – 1990 – Mr. Smith held many positions with Dream Machine, a privately owned and operated company in Boston, Massachusetts. Dream Machine operated amusement facilities in malls and vacation locations along the eastern seaboard. During this time, Mr. Smith was Director of Technical Services, Fleet Management, Purchasing and Regional Management.

Mr. Smith is also the past President of the International Association for Leisure and Entertainment Industries. During his term, Mr. Smith made alliances with the Amusement and Music Operators of America and the American Amusement Manufacturers Association. This culminated in the joint purchase of the FunExpo Amusement Show. Mr. Smith was Secretary for many years of the Leisure and Entertainment Trade Show Association. He is currently on the FEC committee for IAAPA (International Association of Amusement Parks and Attractions) the largest amusement trade organization in the world, Vice President of the AAMA (American Amusement Machine Association), member of the Executive Committee, Government Relations Committee, and Co-chair of the FEC (Family Entertainment Center) Committee. 2018 Recipient of the Joe Robbins Award for outstanding contributions to the AAMA and Entertainment Community.

Mr. Smith is also an industry lecturer and writer. His ongoing consulting clients include the United States Air Force, the United States Army Services Recreation Equipment Program and E Ball Games of Melbourne, Australia (an amusement game developer). Mr. Smith received his B.S.B.A from Clark University.

Mark Nesfeder
Mark NesfederSenior Vice President of Operations
Mark Nesfeder has worked in the Amusement business for 30 plus years, gaining his start with the Bally’s Aladdin’s Castle arcade chain in the early 80’s as a single unit store manager and worked his way into District and Regional management positions with Aladdin’s Castle. Mark continued on with Namco Cybertainment after Namco’s purchase of Aladdin’s Castle, handling multi-unit management positions as well as being named Director Of Partnership Operations. During this period, Namco grew this burgeoning area of the amusement business as they looked to develop a new business model outside of the traditional mall arcade. Mark joined Family Entertainment Group in 2008.
Jim Connolly
Jim ConnollyChief Financial Officer
Jim Connolly has worked in the amusement industry for 16 years. Jim began his career in 1994 with CDW Computer Centers until he joined Namco Cybertainment Inc. in 1998. Jim was the Controller at Namco from 1999 to 2008 and CFO from 2009 to 2010.

After two years at Midas International, Jim joined Family Entertainment Group in 2012 where he oversees the accounting, finance and HR departments. Jim earned his B.S. in Accounting from the University of Illinois at Chicago in 1993 and his M.B.A from Northwestern University Kellogg School of Management in 2008. Jim passed the Illinois CPA exam in 1994.

Lisa Price
Lisa PriceVice President of Brand Development
With over a decade in the Amusement Industry and more than 18 years in retail, Lisa has taken her diverse training and applied it to merchandising in the amusement industry. With Family Entertainment Group, Lisa has provided merchandising consulting services & has participated in, presented, and spoken, at many industry educational seminars. Utilizing her knowledge of national top trends, Lisa has developed Family Entertainment Group’s own line of custom plush products that are nationally recognized by industry vendors.
Additionally, Lisa oversees Marketing and F&B operations to focus on brand strategy, brand communication, campaigns, and market research to drive engagement for FEG and its brands.
Lisa works out of FEG’s Ohio locations and has been with Family Entertainment Group since 2008.
Rich Pankey
Rich PankeyVice President of Games & Technical Services
Rich began his career in the coin-op amusement business in 1985 working for a Barrel of Fun arcade on Florida’s Space Coast. Within a short time he was performing a supervisory technical support role from the corporate office in Atlanta, Georgia. Most of Rich’s experience in the industry centers on the provision of Technical Support, as he acted as Director Technical Services for what is now Namco Entertainment for the many years. Rich transitioned into an operational role as Western Regional Director of Operations in 2002.While residing in Arizona, he parted ways with Namco in 2004 and followed his entrepreneurial aspirations, obtained his Arizona Real Estate license and established a niche Real Estate brokerage along with his wife. Rich was drawn back into the industry in 2013 when he discovered how successful George Smith’s Family Entertainment Group had become. He now directs the procurement and optimization of equipment for the organization and heads up the technical services group.
Ray Smith
Ray SmithVice President of Business Development
Ray Smith has worked in business development for over twenty five years. Since joining FEG in 2015 Ray and the business development team have focused on growing our outsourced revenue share business through strategic relationships with high quality partners and identified opportunities to expand our wholly owned brands through acquisition or building of new locations. Ray takes great pride in building lifelong relationships with partners and sellers and structuring deals that are collaborative, mutually beneficial and achieve desired results.

Ray spent a large portion of his career in commercial banking serving as a credit officer, senior relationship manager and market manager. In these diverse roles Ray worked closely with privately held businesses and their adviser’s to assist them in planning, expansion, operations and M&A activity to achieve their financial goals. Ray graduated from Saint John’s University and he holds professional designations in Mergers and Acquisition, Business Valuation and Commercial Real Estate.

Robin Kerr
Robin KerrVice President of Operations
Robin Kerr joined Family Entertainment Group in 2016 serving as a Regional Director of Operations. Robin now serves as Vice President of Operations and his responsibilities will be leading west coast operations.

Prior to joining Family Entertainment Group Robin was hired by Putt-Putt as director of operations, responsible for franchise support, game and attraction purchasing, budgets, new construction and remodels.

Robin will focus on driving results and leading operations including overseeing partner locations and the Family Entertainment Group owned brands, In The Game & Bonkers.

Steve Paris
Steve ParisVice President of Operations
Steve Paris has over 25 years of amusement industry experience. Starting his career as a small route operator in Pennsylvania. After taking a position at Dave & Buster’s as an Assistant Amusements Manager, he later accepted a corporate position as a Midway Operations Director.

In 2003, he joined Tricorp Amusements and, in 2005, became its Chief Operating Officer. In 2012, Steve joined Elaut USA taking the role of Chief Operating Officer as part of a new corporate leadership team. In 2018, Steve was integral with the transition of the operating arm of Elaut being sold to CTM where Steve was most recently working as the Chief Operating Officer.

At Family Entertainment Group Steve will focus on driving results and leading east coast operations including overseeing partner locations and the Family Entertainment Group owned brand, In The Game.

Victoria DuffVice President of Human Resources
Victoria oversees strategic planning and alignment of human capital management. Having worked in organizations sized from start-up to Fortune 200’s and with over two decades of HR experience, Ms. Duff possesses a strong background for leading FEG’s growing HR operations.
Jeff Pierce
Jeff PierceDirector of Construction and Design Services
Jeff Pierce has been in the Amusement industry since the age of 16 operating rides and attractions for Kiddieland Amusement Park in Melrose Park, Illinois. While attending school for architecture and graphic design, Jeff worked up to supervisory roles and eventually Assistant Park Manager. In 1991, Jeff joined the industry-leading team at The Enchanted Castle in Lombard, Illinois.

In 1999 Jeff joined Disney Regional Entertainment, assisting with the development and operation of the new ESPN Zone brand. After leaving Disney, Jeff and two partners started their own venture with Alan-Grant incorporated to design and license a handful of redemption games brought to market including Coynz, Flipz, Triple Spin, and Platinum Heights. Prior to joining Family Entertainment Group in 2011, Jeff also owned a sign company and provided entertainment consulting services.

Anna Firmani
Anna FirmaniCorporate Executive Chef
Anna Firmani is passionate about food.

She began her career in the food service industry in 1995. With a law degree and special expertise in food and food health regulations, she came to the United States from Venezuela to implement food safety procedures for a large multinational corporation. Since then she worked with many major players in the food and family entertainment industry, including Dave and Buster, Andretti’s, Disney, and Hard Rock Café International.

Her hands-on approach has garnered her accolades and awards in many areas, including recipe creation and development, kitchen design, cost management, and implementation of food safety procedures.

Silvia LintnerDirector of Revenue Management Systems
Silvia Lintner has been with Family Entertainment Group since 2008. As a head of the debit card system department, she has been on the forefront of debit card system design and innovation. Her creative ideas have been adopted by debit card system companies such as Sacoa, Embed, and Tigapo.

In 2017, she was presented with an early adopter award by Embed for the insight which has helped to shape and improve their debit card system offerings. She has closely worked on many card system advancements. Her ideas and feedback are continuously not only helping FEG, but also helping card system companies develop features and functionality which benefit other FECs not only in United States but all over the world.

Scott Brown
Scott BrownDirector of Marketing
Scott’s career in family entertainment began in 1987. He rose in the ranks from a seasonal position to a park manager, then Director of Marketing, and eventually a General Manager.

He has a degree in Marketing and Advertising and has held various roles in those fields throughout his career.

Prior to joining Family Entertainment Group in 2017, Scott served as the COO for a website and digital marketing company that specialized in parks and attractions.

He has been an active participant in the amusement and family entertainment industry serving on various committees and presenting at industry conferences for over 25 years. He is recognized as an IAAPA Certified Attractions Executive.