Boosting Guest Engagement: The FEG Solution at The Westin Maui Resort & Spa

Partnerships

The Westin Maui Resort & Spa: Where Play Meets Paradise

When The Westin Maui Resort & Spa set out to enhance its guest experience through engaging entertainment, Family Entertainment Group delivered more than just games—we helped create lasting memories. From concept to operations, we partnered with the Westin team to design an arcade that sparks joy, invites connection, and adds a dynamic layer to the resort’s luxury offerings.

Because at The Westin Maui, entertainment isn’t just fun—it’s unforgettable.

Client

The Westin Maui Resort & Spa

Location

Maui, HI

Services

PROJECT DETAILS

THE CHALLENGE

The Westin Maui Resort & Spa sought to enhance guest experiences and differentiate themselves in a highly competitive hospitality market through engaging and memorable entertainment offerings.

Our Approach

Family Entertainment Group collaborated closely with the Westin Maui team from the initial design phase through construction, opening, and operations, curating a vibrant and engaging arcade space including a Top Golf Swing Suite designed specifically to enrich guest experiences and foster meaningful interactions.

Interview with Josh Hargrove

General Manager, The Westin Maui Resort & Spa

How have your guests responded to the arcade?

There’s something undeniably electric about an arcade—the lights and sounds, the laughter, the joy of a high score. That same energy is exactly why we love partnering with FEG – Family Entertainment Group.

What kind of feedback do you hear most?

Our guests frequently express excitement about discovering new games and revisiting beloved retro classics. Whether it’s a family discovering games together or a group of friends competing, FEG builds experiences that stick with our guests.

What role does the entertainment offering play in your overall guest experience?

FEG helps us create an emotional connection with our guests. Their interactive, high-energy team invites guests to engage, play, and connect—with each other and the space itself, becoming a highlight of their stay.

Has FEG brought any ideas that helped engage your audience in new ways?

Absolutely. Every game is curated with care, spaces are designed specifically for enjoyment, and their passionate staff makes every guest interaction special. Their attention to detail and genuine love for their craft uniquely elevate the guest experience.

Why do you like working with FEG?

FEG consistently brings passion, creativity, and a spirit of partnership to everything they do. Their dedication extends beyond simple operations—they truly focus on creating memorable moments and experiences.

SOLUTION

Family Entertainment Group delivered meticulous planning and execution, handling real-time adjustments and ensuring seamless integration of entertainment components, ultimately setting The Westin Maui Resort & Spa up for a successful grand opening.