Industry Leaders in Arcade Design, Development, Consulting & Operations
Family Entertainment Group is a recognized industry-leader in arcade design, development, consulting and operations. Owning and operating entertainment facilities both nationally and internationally since 2004, we provide arcade solutions for amusement parks, bowling centers, casinos, FECs, hotels, movie theaters, restaurants, retail stores, waterparks, and more. We offer new and innovative ways of monitoring and operating locations through integrated management systems. As a recognized leader in the amusement and entertainment fields, top name manufacturers and distributors often use us as a test bed for new products and releases – which enables us to offer our partners exclusive new equipment and unique first-to-market opportunities.
We work with our partners from inception to rollout. Whether you're evaluating prospective locations or determining the specific mix of equipment and design, our expert team will help you construct a profitable entertainment business – no matter how complex. The FEG difference means better equipment, systems and support for game rooms of any size or scale. We are at the cutting edge of our industry, utilizing the latest tools to ensure we fit each client's specific needs. We use technology and old fashioned hard work to make money for our partners and ourselves. Family Entertainment Group represents the "Platinum Standard" of game room operations.
George Smith | President
George has been in the entertainment and amusement business for more than thirty years. During his industry tenure he has been involved in all facets of facilities operations and management. Currently, Mr. Smith is President/COO of Family Entertainment Group/Skymart and Chief Operating Officer of IVC Interactive Vending Corporation.
2004-Present - Mr. Smith is President/COO of Family Entertainment Group/CCME and Chief Operating Officer of IVC Interactive Vending Corporation.
2004-2007 - Mr. Smith was Senior Vice President Business Development with Animaland Inc., a leader in the interactive plush toy market.
2003-2004 - Mr. Smith was Chief Operating Officer of Paradigm Entertainment.
1998-2003 - Mr. Smith was Vice President of Business Development for Namco Cybertainment Inc., the largest operator of amusement facilities in the United States. He oversaw the expansion of new business development from inception to operation in over 1,100 facilities including close operating relationships with Disney, McDonald's, AMC Theatres, MGM Casinos and over 50 Fortune 500 companies. Operations covered 48 states and Puerto Rico. Mr. Smith oversaw the growth of this division into Namco's largest subsidiary.
1992-1998 - Mr. Smith was Vice President of Operations for Namco. His responsibilities included all facets of day-to-day facility management including the operation of nearly 500 stores. He also assisted in the acquisition of many companies and related businesses.
Prior to joining Namco Mr. Smith was Sales Manager with Nancy Sales, the largest provider of toys and novelties to the amusement business. In this capacity Mr. Smith created new markets and affirmed alliances with the largest amusement park operators.
From 1978-1990 -, Mr. Smith held many positions with Dream Machine, a privately owned and operated company in Boston, Massachusetts. Dream Machine operated amusement facilities in malls and vacation locations along the eastern seaboard. During this time, Mr. Smith was Director of Technical Services, Fleet Management, Purchasing and Regional Management.
Mr. Smith is also the past President of the International Association for Leisure and Entertainment Industries. During his term, Mr. Smith made alliances with the Amusement and Music Operators of America and the American Amusement Manufacturers Association. This culminated in the joint purchase of the FunExpo Amusement Show. Mr. Smith was Secretary for many years of the Leisure and Entertainment Trade Show Association. He is currently on the FEC committee for IAAPA (International Association of Amusement Parks and Attractions) the largest amusement trade organization in the world.
Mr. Smith is also an industry lecturer and writer. His ongoing consulting clients include the United State Air Force, the United State Army Services Recreation Equipment Program and E Ball Games of Melbourne, Australia (an amusement game developer). Mr. Smith received his B.S.B.A Magna Cum Laude from Clark University.
Mark Nesfeder | Vice President of Operations
Mark Nesfeder has worked in the Amusement business for 30 plus years, gaining his start with the Bally's Aladdin's Castle arcade chain in the early 80's as a single unit store manager and worked his way into District and Regional management positions with Aladdin's Castle. Mark continued on with Namco Cybertainment after Namco's purchase of Aladdin's Castle, handling multi-unit management positions as well as being named Director Of Partnership Operations. During this period, Namco grew this burgeoning area of the amusement business as they looked develop a new business model outside of the traditional mall arcade. Mark came on board with Family Entertainment Group in 2008.
Tom Revolinsky | Vice President of Operations
Tom Revolinsky started in the amusement industry while working as an arcade attendant while going to college. Upon graduation, he joined the Army and served in the Middle East during Desert Storm. Afterwards he worked for Host/Marriott as a Multi-Unit Manager. Tom joined Cleveland Coin Machine Exchange in 1994 and served in a variety of positions. These duties included game room operations, consulting, location planning and evaluation. Tom joined Family Entertainment Group in 2011.
Sam Dando | Vice President of Corporate Operations
Sam Dando has worked in the amusement business for eleven years. He started with Namco Cybertainment in 1999 and served in various capacities including Director of Partnership Operations and Vice President of Business Development. During his tenure with Namco he wrote over $45M in new business. Prior to Namco, Sam worked in the healthcare industry for sixteen years and served in a number of senior management positions. Sam joined Family Entertainment Group in 2011.
Randy Norton | Vice President of Technical Services
A graduate in Computer Science, Randy has been in the amusement business for 25 years. Randy began his career as a Manager with Aladdin's Castle in California, eventually being promoted to Regional Manager of Northern California--which included such locations as Wonder Park and Pier 39 in San Francisco. Randy left Aladdin's Castle to start an Internet service in Silicon Valley. In 2004, Randy came to work for Family Entertainment Group as Director of Operations. Currently Randy serves as Vice President of Technical Services for FEG's parts and computer card systems.
Family Entertainment Center & Game Room Operations
- Wholly-Owned and Managed Facilities
- Fully-Outsourced (Turnkey) Facility Management
- Partially-Outsourced Facility Management
- Route-Based Outsourced Facility Management
- Game Room Design & Layout
- Game Mix & Equipment Selection
- Prize Selection
Game Sales & Brokerage
- Games & Attractions
- Prizes & Merchandise
We provide arcade solutions amusement parks, bowling centers, casinos, FECs, hotels, movie theaters, restaurants, retail stores, waterparks, and more.
“ The Great Wolf Lodge team and Family Entertainment Group partnered this year to fully reimagine our Northern Lights Arcade experiences so that we could offer new forms of entertainment to our guests. We could not be happier with the results. The FEG team worked with us every step of the way as we took a fresh look at how we approach our games, experiences, redemption program and the arcade space itself. The Northern Lights Arcades have always been a favorite spot for our guests, and we are proud of the new steps we have taken with FEG. Our revenue continues to increase, and most importantly our guests are responding positively to the changes and improvements. „
Vice President of Resort Revenue Services | Great Wolf Resorts
“ Since December 2010, Family Entertainment Group has operated KeyLime Cove's arcade and redemption center. We could not be more pleased with the quality of games, redemption prizes, innovation and hospitality that FEG provides on a daily basis. Since making the decision to outsource our arcade operation we have seen dramatic improvements in game selection which in return has improved the arcade's profitability. FEG management, support and staff are professional and consistently keep us updated on new games, marketing promotions and innovative ideas to drive additional revenues. We are truly honored to have FEG as a business partner at KeyLime Cove.„
General Manager | KeyLime Cove Waterpark Resort
“ In the winter of 2012, Family Entertainment Group visited the facility and committed to enhancing the game room experiences for the kids and families. In just the last few months, FEG has sent an air hockey table, a basketball game, several arcade games, a sit-down road racing game, a Mighty Mini dragon "claw", and lots of products and accessories to keep these games well-equipped and stocked. In fact, a simple phone call to FEG requesting products or supplies always results in immediate responses and actions. Give Kids The World and our many visiting families are fortunate and sincerely grateful to have such great new friends. „
Director | Give Kids The World
“ There is no doubt that FEG has been a stellar partner for Great Wolf Resorts and have done everything we've asked for and more. Revenues are up and, most importantly, our guests have really noticed the improvements. „
Executive Vice President of Operations | Great Wolf Resorts
“ George and the Family Entertainment Group team are a credit to the industry. „
Senior Vice President | Betson Enterprises
“ Waldameer Park has leased arcade games from Family Entertainment Group/CCME since 1997. Each summer FEG/CCME updates our game selection, provides service and support to keep the games in operation, and is very professional to work with. We have a great relationship with FEG/CCME and I feel it keeps getting better. „
President | Waldameer Park
“ Before this year, our arcade was a stagnant operation in desperate need of an upgrade, but the arrangement we required was unique. FEG took the time to discuss our needs and provided advice and flexibile partnership that we were all comfortable with. From the first phone call, it was obvious that they were as excited as we were. To us here at Coney lsland, an important part or our agreement is the technical support for our "classic" games and they have gone above and beyond to improve the state of our machines without, making our machines as big a priority as those they provided. I have learned more from the two and a half months that I've known Jerry (FEG Tech) than I'd known in the thirteen or so years I have been at Coney Island. It is obvious that we made the right call when we partnered with FEG. Our revenue is up over last year (our best year to date), and looks as though it will only continue to climb. I really couldn't ask for a better group of people to learn from and to supplement our business. „
Games and Merchandise Manager | Coney Island
“ Family Entertainment Group has been providing my arcade services for several years, and I am extremely satisfied with their service. They handle service calls promptly, the technicians they provide me are always knowledgeable and have good customer service skills, and their knowledge of the industry is above their competitors. I always feel they are watching for new and upcoming games so that I don't have to, and if I have a game that is underperforming, they replace it quickly to increase revenue. They are also in the forefront when it comes to creativity of prizes, crane graphics, redemption counters, and merchandising of the entire arcade. I always feel like I am dealing with quality professionals, and some of the best people in the industry. I would recommend Family Entertainment Group for any business looking to put in a few games, or an entire arcade room. „