FEG LLC

AN INDUSTRY REDEFINED

 

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Family Entertainment Group is a recognized industry-leader in game-room design, development, consulting, and operations. Owning and operating world-class, family oriented facilities, both nationally and internationally since 2004, we provide services and solutions for a wide array of industry sectors including amusement parks, bowling centers, casinos, FECs, hotels, movie theaters, restaurants, retail stores, waterparks, and more.

We offer new and innovative ways of monitoring and operating locations through integrated management systems. As a recognized leader in the amusement and entertainment fields, top name manufacturers and distributors often use us as a test bed for new products and releases – this enables us to offer our partners exclusive new equipment and unique first-to-market opportunities.

We work with our partners from inception to rollout. Whether you’re evaluating prospective locations or determining the specific mix of equipment and design, our expert team will help you construct a profitable entertainment operation – no matter how complex.

The FEG Difference means better equipment, systems, and support for game rooms of any size or scale. We are at the cutting edge of our industry, utilizing the latest tools to ensure we fit each client’s specific needs. We use technology and old-fashioned hard work to generate profit for our partners and ourselves. Family Entertainment Group represents the “Platinum Standard” of game room operations.

MEET OUR TEAM

Family Entertainment Group operates nationwide, coast to coast. Meet the leadership team that carries over 150 combined years of amusement and entertainment industry experience.

  • GEORGE SMITH


    GEORGE SMITH

    PRESIDENT

    George has been in the entertainment and amusement business for more than thirty years. During his industry tenure he has been involved in all facets of facilities operations and management. Currently, Mr. Smith is President/COO of Family Entertainment Group/Skymart and Chief Operating Officer of IVC Interactive Vending Corporation.Previously, George has been a dominant force for many successfully prominent companies such as Animaland Inc, Paradigm Entertainment, and Namco Cybertainment, and more.Learn more about George Smith. 
  • MARK NESFEDER


    MARK NESFEDER

    SENIOR VICE PRESIDENT of OPERATIONS

    Mark Nesfeder has worked in the Amusement business for 30 plus years, gaining his start with the Bally's Aladdin's Castle arcade chain in the early 80's as a single unit store manager and worked his way into District and Regional management positions with Aladdin's Castle. Mark continued on with Namco Cybertainment after Namco's purchase of Aladdin's Castle, handling multi-unit management positions as well as being named Director Of Partnership Operations. During this period, Namco grew this burgeoning area of the amusement business as they looked develop a new business model outside of the traditional mall arcade.

    Mark came on board with Family Entertainment Group in 2008.
  • SAM DANDO


    SAM DANDO

    SENIOR VICE PRESIDENT of CORPORATE OPERATIONS

    Sam Dando has worked in the amusement business for seventeen years. He started with Namco Cybertainment in 1999 and served in various capacities including Director of Partnership Operations and Vice President of Business Development. During his tenure with Namco he wrote over $45M in new business. Prior to Namco, Sam worked in the healthcare industry for sixteen years and served in a number of senior management positions.

    Sam joined Family Entertainment Group in 2011.
  • JIM CONNOLLY


    JIM CONNOLLY

    CHIEF FINANCIAL OFFICER

    Jim Connolly has worked in the amusement industry for 16 years. Jim began his career in 1994 with CDW Computer Centers until he joined Namco Cybertainment Inc. in 1998. Jim was the Controller at Namco from 1999 to 2008 and CFO from 2009 to 2010.

    After two years at Midas International, Jim joined Family Entertainment Group in 2012 where he oversees the accounting, finance and HR departments. Jim earned his B.S. in Accounting from the University of Illinois at Chicago in 1993 and his M.B.A from Northwestern University Kellogg School of Management in 2008. Jim passed the Illinois CPA exam in 1994.
  • TOM REVOLINKSY


    TOM REVOLINKSY

    VICE PRESIDENT of OPERATIONS

    Tom Revolinsky started in the amusement industry while working as an arcade attendant while going to college. Upon graduation, he joined the Army and served in the Middle East during Desert Storm. Afterwards he worked for Host/Marriott as a Multi-Unit Manager. Tom joined Cleveland Coin Machine Exchange in 1994 and served in a variety of positions. These duties included game room operations, consulting, location planning and evaluation.

    Tom joined Family Entertainment Group in 2011.
  • LISA PRICE


    LISA PRICE

    VICE PRESIDENT of MERCHANDISE

    Lisa Price has been in the Amusement Industry for 12 years. With a little over 18 years in retail experience Lisa has taken her diverse training and applied it so as to impact product selection, and presentation, in the amusement industry. With Family Entertainment Group, Lisa has provided merchandising consulting services & has participated in, presented, and spoken, at many industry educational seminars. Utilizing her knowledge of national top trends, Lisa has developed Family Entertainment Group’s own line of custom plush products that are nationally recognized by industry vendors.Lisa works out of FEG's Cleveland (Milan) Ohio office and has been with Family Entertainment Group since 2008.
  • RICHARD PANKEY


    RICHARD PANKEY

    VICE PRESIDENT of GAMES & TECHNICAL SERVICES

    Rich began his career in the coin-op amusement business in 1985 working for a Barrel of Fun arcade on Florida’s Space Coast. Within a short time he was performing a supervisory technical support role from the corporate office in Atlanta, Georgia.  Most of Rich’s experience in the industry centers on the provision of Technical Support, as he acted as Director Technical Services for what is now Namco Entertainment for the many years. Rich transitioned into an operational role as Western Regional Director of Operations in 2002. 

    While residing in Arizona, he parted ways with Namco in 2004 and followed his entrepreneurial aspirations, obtained his Arizona Real Estate license and established a niche Real Estate brokerage along with his wife. Rich was drawn back into the industry in 2013 when he discovered how successful George Smith’s Family Entertainment Group had become. He now directs the procurement and optimization of equipment for the organization and heads up the technical services group.

 

 

THE FEG DIFFERENCE

  • Expertise in game-room design, development, consulting, and operations
  • The size, strength and capital to execute on any level
  • Sales per square foot that far exceed any competitor
  • A proven track record with blue-chip companies
  • Unparalleled quality, service, technology and innovation
  • Industry veterans with expertise in all areas of amusements
  • Customized attractions and services tailored to our client’s needs
  • Purchasing power that enables us to pass savings directly to our clients
  • First-to-market games for the newest technology and freshest mix
  • Limitless in-house creative capabilities
  • Comprehensive management systems

OPERATIONS

Family Entertainment Group operates a wide array of entertainment centers nationwide. We custom tailor every location in the pursuit of an immersive and dynamic entertainment experience. Our goal of providing an exceptional rate of customer satisfaction and our mastery of ongoing location profitability is what elevates us into a standard unmatched by all others.

From wholly-owned and first-party-managed centers, down to outsourced and route-based facilities, we leave no stone unturned when it comes to providing quality service to a vast and growing industry.

 

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CONSULTING

Helping our clients achieve greatness is what drives our success in business consultation. The depth and breadth of our firm’s expertise is unmatched in game-room design, site selection, development, equipment selection, merchandising, and operations.

Family Entertainment Group services clients in a variety of entertainment areas, in whatever capacity we can be most useful – whether we are acting as a trusted advisor to a corporate partner or as a hands-on-consultant for an entrepreneur opening their first family entertainment center.

 

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EQUIPMENT SALES

As an industry leader and one of largest operators of new and used equipment, we purchase the newest and best earning equipment and attractions direct from the each of the top manufacturers. Our resident equipment experts leverage our inventory, relationships and inside knowledge to recommend a custom list of top earning pieces that maximize ROI and minimize risk.

 

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ACQUISITIONS

Family Entertainment Group is a rapidly growing, well capitalized company that is actively seeking complementary acquisition opportunities. We pursue the purchasing of family entertainment centers, game-rooms, attractions, and route operations.

We place a premium on purchasing high-quality operations and we work closely with sellers – and their advisors – to continue the legacy of the entertainment industry and expand the footprint of our influence of excellence.

 

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